Queensgate Hotel's recent £1.25m expansion has created some of finest facilities in the area. The hotel has progressed to having 43 bedrooms, a flexible conference facility, top notch food and restaurant areas plus specialist health suite containing the region's only flotation tank. Also created are a number of jobs including some outstanding career opportunities. The Queensgate is independently owned and lives by its reputation for its service and customer orientation. Fortunately we have the resources to afford some of the best management of any industry who have brought best practice methods from other industries to hospitality.
With the centre of Business and Personal Excellence hosted at the Hotel we have access to leading business experts that even the some of the larger hotel chains will envy. The Hotel has continually driven to providing a very level of customer service - and has justifiably one of the best reputations around for friendliness and service. Our customer satisfaction surveys (by third parties) reflect this - as does our very high repeat business rate.
We know we can continually achieve high levels of customer satisfaction though a combination of sound uncomplicated customer orientated processes, and the magic ingredient of happy staff.
The Hotel has a progressive personal development policy. This means we believe in encouraging and developing talent at all levels. Whilst we set high standards, we positively reward achievement. Staff are expected to have a smart appearance as demanded by their work environment and be respecting and caring of the customer and the hotel as a whole. A generally flexible attitude is necessary for the Team to perform to its best.
Salary: for all positions will be according to the experience and ability you bring to the position. Long term aims include equity participation (business ownership) for loyal staff.
Advert Evening Telegraph 03 July 2008
To Apply online: send your cv and covering letter to
queensgate@ntlworld.com - in complete confidence - e-mails to this address are received by director's personally.
VACANCIES
Reception Staff
Normally Reception is the first point of contact for customers. Therefore, reception staff have more opportunity than most to make the right impression on behalf of their colleagues at the hotel. At the Queensgate we are not member of a franchise or subscribe to a central booking system. Reception staff therefore get involved in encouraging facilities bookings, and helping towards meeting Sales targets for the various department they influence. The majority of reception staff work hours required by the 24 hours seven days week nature of their department. Shift work of varying degrees is therefore inevitable. You should enjoy people contact and the social nature of the job.
Head Receptionist: to manage the Reception department, including the smooth running and soundness of the facilities, plus supervising other staff and to deliver the departments performance targets including sales targets. Duties include receptionist duties as well as setting a fair staffing Rota for all reception staff. The Head reception should lead by example and be confident enough to win business once the phone rings. Performance targets relate to sales and staffing hours objective.
Receptionist: to generally manage the customer check in process, and to carry out other duties that are part of the department's responsibilities. During off peak times, administration duties or helping other teams in the norm. All systems are computerised including check in, billing and key card issue.
Duty Managers: This is regarded as senior position with the Hotel, and a duty managers responsibility extends to taking operational responsibility from many of the hotels functions - Rooms, conference, restaurant, health suite, and business centre. You should be capable of supervising and motivating staff, and have the experience to manage departmental efficiencies. You need a flexible attitude and the presence of mind to handle delicate customer situations. Delivering an optimum course through such "daily moments of truth" will make you successful in the job and build upon the hotel's good reputation. A quick thinker, comfortable being on your feet, but at the same time easily negotiate administration duties. You may be directly responsible for some departments including their budgets. We are willing to consider candidates or whom this position represents the next natural step.
Functions Manager: You will share some of the responsibilities of the duty manager, and sometimes, as the need arises, even take on the role of the duty manager. Your position is regarded with similar seniority as of the duty manager. However, your specific focus will be in developing sales methods and relationships that create demand of our functions facilities - weddings, conference, meeting, training facilities, parties etc. We have highly flexible meeting facilities with a "many rooms in one" functionality built in our meeting and training rooms. That means you have to be organised. You should have thoroughness to manage all enquiries, as well the sales nouse to convert enquiries to bookings ad bookings into multiple facilities usage. You will have the operational responsibility o delivering the customer promise - that means either you or your team deliver the customer promise, or you use the services of another department/team.
Restaurant staff.
We have formal dining restaurant (30 covers) and a lounge bar (15 covers) that are both used by hotel residents. Soon we will be launching our branded healthy eating food adventure experience: Sweet Olives (up to 70 covers at weekends, 35 on weekdays) - open to hotel residents and non-residents. We want to attract the best staff to ensure a first rate success. Top of the list is a Head Chef who is capable of taking our vision for Sweet Olives and turning it into reality. We want a creative Head Chef who has the knowledge of creating a top eating experience, especially in a branded, consistent manner. Your mandate will be to fine tune and deliver the menu in a stylish and individual way - but consistently to the same high standard every time, whether you yourself cook it or someone else does, whether you are there or not. That means a disciplined approach and a sensible knowledge of budgets.
Opportunities like this do not come up often for you and us. You may feel this is your next career move, or you want to try a fresh challenge in an environment where your considerable talent is recognised and nurtured to be its best.
We want to attract the best, and willing to reward your success. Our facilities have wowed all that have seen them. The marketing budget will ensure people show up one time - you need to deliver the heart and soul of the eating experience that makes people come again and again. Are you up to the challenge?
Also required will be support staff at all levels. Chef, general kitchen, and waitering staff.
Beauty and Health Therapists
Queensgate Beauty and Wellness Centre. Our facilities are specialised to include a beauty areas, massage, infra red sauna, and the regions only commercial flotation tank. This give great scope for providing deeply therapeutic treatments that relax as well help specific muscle and joint conditions.
Clients will include non-hotel residents, however the initial aim is to support creating executive room packages that include hotel stay with beauty, massage and therapy options.
A senior therapist will additional responsibility for managing the centre including sales and costs. Where needed, your beauty/therapuetic expertise will be supplemented by appropriate business and management training.
Reward will match your experience and capacity for generating activity. We will consider, full and part time, on call, and self employed.
Queensgate Hotel
5-7 Fletton Avenue
Peterborough PE2 8AX UK
Tel: 01733 562 572
International: +44 1733 562 572
Fax: 01733 55 89 82